Top for service again

In a recent independent study conducted by the consumer price comparison site Namesco was named as one of the top 4 ISPs for service overall scoring 9 out of 10 marks for Customer Service, Technical Support, speed, billing and reliability!

Moneysupermarket’s poll asked the opinions of over 4500 consumers, and concluded that many of the large marketing driven ISPs have been unable to cope with demand for their “free packages” which has negatively affected service levels. As a result, the survey found that broadband users enjoy a better experience with smaller specialist providers such as Namesco.

We have received many positive recognitions of our service levels including winning the 2006 “Best Buy” and “Customer Satisfaction” awards as voted for by readers of PC Advisor. We were also finalists in 4 categories at the 2007 Internet Service Providers Awards.

Continuing with this commitment to service quality, we have recently launched a new web page to display daily performance data from our Customer Service, Technical Support and Sales teams. This page allows you to see data for telephone call, email and online enquiry handling times, showing you exactly how we are performing on a day to day basis. We believe this is an important step in making our business more transparent to our users and in delivering and improving our excellent levels of service. The data can be accessed from this page .

To read the news story, please click here

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